Please find below the answers to our most frequently asked questions.
1. What are your regular business hours?
Orders are processed Monday thru Saturday from 8:00am to 8:00pm eastern time.
2. When will I receive my bitcoins?
Orders placed before 4:00pm during regular business hours are processed within 4 hours. Orders placed after 4:00pm and all Sunday orders will be completed the following business day.
3. Can I order via VPN, VPS, or proxy service?
No. We don’t allow orders from IP addresses that host TOR, VPN, VPS, or those that host anonymizing or proxy services. No exceptions.
4. What does it mean “GEO Mismatch”?
We require all buyers to make their purchase from the same location as their PayPal billing address. If you live in Las Vegas, you should order from Las Vegas. No exceptions.
5. Does every order undergo a verification process?
No. Only the customer’s first order will be verified. Once you’re verified, all subsequent orders are processed automatically. We strive to build a strong and long-term relationship with each of our loyal customers.
6. What are my account buying limits?
New customers are limited to 1 store item per week. Regular customers with an order history older than 2 months can request to have their weekly limits increased.
7. When are the weekly limits reset?
Weekly limits are currently reset every Friday morning.
Note: We reserve the right to telephone verify orders, require photo ID, and/or refuse service to any customer at our sole discretion. No sales to customers in the state of New York.